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Noticeboard

Requests for certification or letters in relation to wearing face masks

As the Government extends its advice on the number of venues where face masks should be worn, we are receiving numerous requests for “letters of exemption”.

There is no requirement for evidence of exemption, it is sufficient for an individual to self-declare this, and there is no requirement for General Practitioners to provide such letters, therefore Carisbrooke Surgery will not be providing these.

For more information patients should visit https://www.gov.uk/government/publications/face-coverings-when-to-wear-one-and-how-to-make-your-own/face-coverings-when-to-wear-one-and-how-to-make-your-own#exemptions-to-wearing-a-face-covering-where-they-are-mandated

Coronavirus Update

Due to COVID-19 Carisbrooke Surgery will no longer be offering walk-in or pre-bookable appointments with doctors. Please call the appointment line on 01424 432925 where your call will be triaged, or, even better, use Engage Consult for an online direct consultation with a clinician. We are unable to offer tests for Covid-19 infection.

PLEASE NOTE:

If you are offered an appointment at the surgery:

  • DO NOT arrive more than 10 mins before your appointment time.
  • Ring the doorbell in the entrance lobby and wait for a member of staff to come out to you.
  • Wear a face covering if possible.
  • Before you enter the surgery your temperature will be taken.
  • When you enter the building please use the alcohol gel provided on your hands.
  • DO NOT bring other people with you to your appointment unless this is absolutely essential.

If you have either a high temperature (37.8° or above) or a new continuous cough (coughing repeatedly) STAY AT HOME for 7 days. You will not need a sick note for this.

DO NOT go to a GP, pharmacy or Hospital.

DO NOT contact NHS111 to tell them you are self-isolating.

ONLY contact NHS111 if you feel you cannot cope at home with your symptoms/your condition gets worse/your symptoms DO NOT get better after 7 days.

Covid-19 (Corona Virus) and Online Consultations using Engage Consult

To ensure that we delay the spread of Covid-19 as effectively as possible, it's ESSENTIAL that we limit face-to-face consultations to only those patients who urgently need them.

We urge all patients to contact us FIRST using Engage Consult, our online consultation system. You can give us as much detail about your problem as you feel comfortable with. If you create an account straightaway, we can also get back to you online. No more hanging on the telephone.

If you have any concerns that you may have the virus, you MUST stay at home and contact us via Engage Consult (between 07:00 and 11:00), by phone, or NHS 111

Try the new NHS App

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Please be aware that, due to the current situation, it is taking longer than usual for you to be registered for this service. Please allow up to 48 hours for your registration to be completed. Thank you for you patience.

PLEASE NOTE: GP appointments are 10 minutes in duration.

 

Click on our new 'Dementia Support and Information' page (on the right hand side of the home page) for lots of help and advice on dealing with dementia.

Appointmentscalendar

Due to COVID-19 we will no longer be offering walk-in or pre-bookable appointments. Call the appointment line where your call will be triaged, or use Engage Consult for an online direct consultation with a clinician.

 

PLEASE NOTE:

If you are offered an appointment at the surgery:

  • DO NOT arrive more than 10 mins before your appointment time.
  • Ring the doorbell in the entrance lobby and wait for a member of staff to come out to you.
  • Wear a face covering if possible.
  • Before you enter the surgery your temperature will be taken.
  • When you enter the building please use the alcohol gel provided on your hands.
  • DO NOT bring other people with you to your appointment unless this is absolutely essential.

Engage Consult Online Consultations

Engage Consult Link

Covid-19 (Corona Virus) and Online Consultations using Engage Consult

To ensure that we delay the spread of Covid-19 (Corona Virus) as effectively as possible, it’s ESSENTIAL that we limit face-to-face consultations to ONLY those patients who urgently need them.

We urge all patients to contact us FIRST using Engage Consult, our online consultation system. You can give us as much detail about your problem as you feel comfortable with. If you create an account straightaway, we can also get back to you online. No more hanging on the telephone.

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

If you have any concerns that you may have the virus, you MUST stay at home and contact us by via Engage Consult (between 07:00 and 11:00), by phone, or www.111.nhs.uk.

Due to the increase in demand for appointments, the doctors have requested that receptionists enquire as to the nature of your appointment.

This is to direct you to the correct Healthcare Professional, and also to avoid the booking of things that can be done outside an appointment, such as repeat prescriptions and sick certificates.

To see a doctor please telephone the appointments line on 01424 432925. The telephone line is open between 08:45 - 12:00 and 14:00 - 18:00 Monday to Friday.

We will aim to give you a 10 minute appointment on the same day, although you may  book up to 4 weeks ahead if that would be more convenient for you.

We kindly ask that all patients try to stick to our one problem per consultation policy. 

Please Note: GP appointments should not be requested for medical certificates or repeat prescription requests

You can now book and cancel appointments on-line. To access this service you will need to call in at the surgery personally in order to sign up and receive your registration details. Once you have registered, follow this link to access the website. https://patient.emisaccess.co.uk 

Telephone Advice

If you have a problem which you wish to discuss by telephone please call between 10:00 - 16:30 and give the receptionist the details. Your call will then be dealt with by an appropriate member of the team.

Practice Nurses

In a number of cases it might be worth considering an appointment with a practice nurse rather than a doctor. Practice nurses are qualified to deal with many ailments and you may be seen more quickly.

Cancellations

If you cannot attend an appointment for any reason please inform us as soon as possible in order for us to give the slot to someone else.

 

 

 
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