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Coronavirus Update

Due to COVID-19 Carisbrooke Surgery will no longer be offering walk-in or pre-bookable appointments with doctors. Please call the appointment line on 01424 432925 where your call will be triaged, or, even better, use Engage Consult for an online direct consultation with a clinician. We are unable to offer tests for Covid-19 infection.


If you are offered an appointment at the surgery:

  • DO NOT arrive more than 10 mins before your appointment time.
  • Ring the doorbell in the entrance lobby and wait for a member of staff to come out to you.
  • Wear a face covering if possible.
  • Before you enter the surgery your temperature will be taken.
  • When you enter the building please use the alcohol gel provided on your hands.
  • DO NOT bring other people with you to your appointment unless this is absolutely essential.

If you have either a high temperature (37.8° or above) or a new continuous cough (coughing repeatedly) STAY AT HOME for 7 days. You will not need a sick note for this.

DO NOT go to a GP, pharmacy or Hospital.

DO NOT contact NHS111 to tell them you are self-isolating.

ONLY contact NHS111 if you feel you cannot cope at home with your symptoms/your condition gets worse/your symptoms DO NOT get better after 7 days.

Covid-19 (Corona Virus) and Online Consultations using Engage Consult

To ensure that we delay the spread of Covid-19 as effectively as possible, it's ESSENTIAL that we limit face-to-face consultations to only those patients who urgently need them.

We urge all patients to contact us FIRST using Engage Consult, our online consultation system. You can give us as much detail about your problem as you feel comfortable with. If you create an account straightaway, we can also get back to you online. No more hanging on the telephone.

If you have any concerns that you may have the virus, you MUST stay at home and contact us via Engage Consult (between 07:00 and 11:00), by phone, or NHS 111

Try the new NHS App

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to

Please be aware that, due to the current situation, it is taking longer than usual for you to be registered for this service. Please allow up to 48 hours for your registration to be completed. Thank you for you patience.

PLEASE NOTE: GP appointments are 10 minutes in duration.


Click on our new 'Dementia Support and Information' page (on the right hand side of the home page) for lots of help and advice on dealing with dementia.

Dementia Support and Information

Dementia care and information

If you or someone close to you has been diagnosed with dementia, it can be a very daunting time. You will have lots of questions... What is dementia? Is there any treatment? How will it progress? What support is available? How can I access benefits? Are there any local support groups?

We have put together a list of useful resources to help answer all your questions and alleviate some of the anxiety. You are not alone and there is a wealth of local support available to you. We hope you find this helpful.


Dementia Advisor Triage - 01273 584 310 –  for anyone with a diagnosis of dementia to self-refer into Dementia Services, including carers wishing to refer into the Dementia Support Worker service and the Carers Information and Support programme

Alzheimer’s Society - Lots of information, help and support, FAQs, explaining the diagnosis,
“Singing for the brain” music therapy, and dementia advisors
- Phone: 01424 773687
- Email:
- Helpline: Phone: 0300 2221122

Condition leaflet - explaining the different types of dementia

Advanced Care planning: Planning for the future is important, whether you have serious health
problems or not, as there may come a time when you are unable to make decisions and say how you
would like to be looked after. With your GP at the surgery, a care plan can be created detailing
how you wish to be cared for in the future. It is advisable that every patient with dementia does this
when they are first diagnosed.
- You can make an appointment with a GP you know well, or Dr Archer, the dementia lead will
happily go through this with you. Please make an appointment, telling the reception staff it is
for a “Dementia Care Plan”. This will need to be a 20 minute appointment.

Supper Club: The Supper Clubs are held in eateries countywide – current areas include:
Eastbourne, Hailsham, Seaford, Lewes, Crowborough, Robertsbridge, Hastings & Bexhill.
Dementia Supper Clubs offer informal social groups for Carers and the cared for person as part of
the Carers Breaks Dementia Engagement Service meeting monthly at various locations around the
county. Call for details
- Phone: 01323 449294

Dementia support at the bridge: Mondays drop in social get-together, table activities and games
available. Fridays 3pm - 4pm - Silver Lining Singing Group.
- Phone: 01424 433 611
- Hastings Voluntary Action, The Bridge, 361 Priory Road, Hastings, East Sussex, TN34 3NW

Memory or Dementia Support (MoDS): MoDS is a volunteer led project supported by Building
Stronger Bridges. MoDS is a Good Neighbour Scheme and Support Group for people with
Dementia or memory problems, and the people that care for or support them. The aim of the group
is to support people to remain part of their community by providing befriending, signposting, guest
speakers and community information
- Tesco Extra Community Room, Churchwood Drive, Hastings, East Sussex, TN38 9RB
- Email:


Library service: Books on prescription, home service, reminiscence resources
- Phone: 0345 6080196
- Email:

Hastings and St Leonards Dementia Action Alliance: A group of local people and organisations
who have come together with the aim of working towards Hastings and St Leonards becoming
dementia friendly. Have a look at their website for more information

Association of carers: Respite and Befriending - gives carers a break from their caring role
offering them an opportunity to have some time to themselves. A volunteer is provided to befriend
the cared for person and stay with them so their carer can take a break. The volunteer is unable to
offer personal care or medication. Continence needs to be managed.
- Phone: 0300 330 9498
- Email:

Telecare: Telecare offers a comprehensive way of managing the risks to a person’s independence,
health and home environment, 24 hours a day, 7 days a week. The Telecare solutions that are
available can be tailored according to an individual’s needs; by placing a variety of discreet
wireless sensors around the home, which will automatically raise an alert if they detect a possible
problem. Coverage: Countywide. Client’s personal budget will be charged for cost of equipment,
sensors and monitoring. The maximum contribution from the client is £2.85 per week, subject to a
financial assessment
- Phone: 01323 644 422
- Email:

STEPS: to stay independent is a free and confidential housing support service. They can visit you
at home, and help you work out what support you personally need to keep living independently,
regardless of what kind of accommodation you live in.
- Phone: 0300 123 2422
- Email:

HARC - can provide assistance with the following: obtaining the correct benefit entitlement for
local people; increasing income for those in need; contributing to local regeneration; providing
education and training for work; assisting elderly and disabled people to live independently;
providing opportunities for volunteering; employing local people. HARC also provides home visits
for elderly and disabled people and advice surgeries in various locations. HARC has two charity
shops in Hastings & St Leonards.
- Phone: 0333 3440681
- Email:

Emergency adult social care: Outside of normal office hours our Emergency Duty Service will
respond to serious Adult Social Care issues that cannot wait until the next working day. The contact
details for this service are: Monday to Thursday: 5pm to 8.30am Weekends: Friday 4.30pm to
Monday 8.30am Public holidays:
- 24 hours Phone: 01323 636399
- Phone: 0345 60 80 191

Care Respite Emergency Support Services: You can register a plan with the Care Respite
Emergency Support Services (CRESS) to make sure that short-term emergency support is in place.
You will be given an East Sussex Carers Card so that in an emergency you or someone else can call
the number on the card. We will then contact the emergency contacts listed in your plan. If none of
the people listed in your plan are available we will provide support for the person you look after.
- Phone: 0123 738390
- Email:

Updated February 2017

Advanced Care planning

Planning for the future is important, whether you have serious health problems or not, as there may come a time when you are unable to make decisions and say how you would like to be looked after.

You can access the Preferred Priorities for Care (PPC) document which is designed to help you prepare for the future. It gives you an opportunity to think about, talk about and write down your preferences and priorities for care at the end of life.

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