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Noticeboard

Patient Survey

The NHS Sussex Clinical Commissioning Groups are interested in hearing feedback from Sussex patients regarding their experiences of using technology to communicate with their GP and local practice. This feedback will be used when considering Sussex-wide technology suppliers in primary care.

To let us know your views please complete a quick survey by visiting:

BSL translated survey: https://www.surveymonkey.co.uk/r/BQXBPDF

Survey: https://www.surveymonkey.co.uk/r/3FSFSDF

The survey closes at 9am on 12th June 2020

Coronavirus Update

Due to COVID-19 Carisbrooke Surgery will no longer be offering walk-in or pre-bookable appointments with doctors. Please call the appointment line on 01424 432925 where your call will be triaged, or, even better, use Engage Consult for an online direct consultation with a clinician. We are unable to offer tests for Covid-19 infection.

If you have either a high temperature (37.8° or above) or a new continuous cough (coughing repeatedly) STAY AT HOME for 7 days. You will not need a sick note for this.

DO NOT go to a GP, pharmacy or Hospital.

DO NOT contact NHS111 to tell them you are self-isolating.

ONLY contact NHS111 if you feel you cannot cope at home with your symptoms/your condition gets worse/your symptoms DO NOT get better after 7 days.

Covid-19 (Corona Virus) and Online Consultations using Engage Consult

To ensure that we delay the spread of Covid-19 as effectively as possible, it's ESSENTIAL that we limit face-to-face consultations to only those patients who urgently need them.

We urge all patients to contact us FIRST using Engage Consult, our online consultation system. You can give us as much detail about your problem as you feel comfortable with. If you create an account straightaway, we can also get back to you online. No more hanging on the telephone.

If you have any concerns that you may have the virus, you MUST stay at home and contact us via Engage Consult (between 07:00 and 11:00), by phone, or NHS 111

Try the new NHS App

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Please be aware that, due to the current situation, it is taking longer than usual for you to be registered for this service. Please allow up to 48 hours for your registration to be completed. Thank you for you patience.

PLEASE NOTE: GP appointments are 10 minutes in duration.

 

Click on our new 'Dementia Support and Information' page (on the right hand side of the home page) for lots of help and advice on dealing with dementia.

Patient Online & Mobile Services

Try the new NHS App

Patients at our practice can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it, you can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

NHS App image

Please be aware that, due to the current situation, it is taking longer than usual for you to be registered for this service. Please allow up to 4 days for your registration to be completed. Thank you for you patience.

Online Access

The Practice is pleased to provide patients with access to it's clinical System via a Secure Web Interface.

This will allow you to book appointments, order repeat prescriptions and give you access to information regarding your allergies and immunisations.

To use EMIS Patient Access you will need a Practice ID number and Access ID number which is obtained from the practice, and, in conjunction with a password, will be unique to you.

Once you have obtained this information from the Surgery please use the link below to gain access.

Patient Access - Click here to access EMIS Patient Access

On-line access consent form

Medical Records Online

You can now view your detailed coded medical records online. This is the computerised record held at the surgery.

For information about this service and how to apply please click on the link below.

Online access information leaflet

Please click on the link below to print a copy of the consent form which will need to be completed and brought to the surgery with the requested identification documents

On-line access Detailed Coded Record request form

Access to Medical Records (viewed in surgery or paper copies)

You can also request to view your entire record at the surgery or have paper copies of your records. Please complete the form below with as much details as possible.

Medical Record Request form (to view in surgery or paper copies)

Text Message Reminders

We are now using MJog Messenger to send text message appointment reminders and health care information to our patients.

Click the link below to find out more about MJog Messenger and, if you use a smartphone (either android or apple), you can download the MJog messenger app to receive interactive communications from the surgery.

 

          Get MJog Messenger  

If you wish to register for this messaging service please fill out the consent form and return to the surgery.

Please make sure the surgery has your most up-to-date mobile telephone number.

 



 
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