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Noticeboard

Patient Survey

The NHS Sussex Clinical Commissioning Groups are interested in hearing feedback from Sussex patients regarding their experiences of using technology to communicate with their GP and local practice. This feedback will be used when considering Sussex-wide technology suppliers in primary care.

To let us know your views please complete a quick survey by visiting:

BSL translated survey: https://www.surveymonkey.co.uk/r/BQXBPDF

Survey: https://www.surveymonkey.co.uk/r/3FSFSDF

The survey closes at 9am on 12th June 2020

Coronavirus Update

Due to COVID-19 Carisbrooke Surgery will no longer be offering walk-in or pre-bookable appointments with doctors. Please call the appointment line on 01424 432925 where your call will be triaged, or, even better, use Engage Consult for an online direct consultation with a clinician. We are unable to offer tests for Covid-19 infection.

If you have either a high temperature (37.8° or above) or a new continuous cough (coughing repeatedly) STAY AT HOME for 7 days. You will not need a sick note for this.

DO NOT go to a GP, pharmacy or Hospital.

DO NOT contact NHS111 to tell them you are self-isolating.

ONLY contact NHS111 if you feel you cannot cope at home with your symptoms/your condition gets worse/your symptoms DO NOT get better after 7 days.

Covid-19 (Corona Virus) and Online Consultations using Engage Consult

To ensure that we delay the spread of Covid-19 as effectively as possible, it's ESSENTIAL that we limit face-to-face consultations to only those patients who urgently need them.

We urge all patients to contact us FIRST using Engage Consult, our online consultation system. You can give us as much detail about your problem as you feel comfortable with. If you create an account straightaway, we can also get back to you online. No more hanging on the telephone.

If you have any concerns that you may have the virus, you MUST stay at home and contact us via Engage Consult (between 07:00 and 11:00), by phone, or NHS 111

Try the new NHS App

If you're a patient at our practice you can now use the new NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to book appointments, order repeat prescriptions, view your GP medical record and more.

If you already use Patient Access you can continue to use it. You can use the NHS App as well.

For more information go to www.nhs.uk/nhsapp

Please be aware that, due to the current situation, it is taking longer than usual for you to be registered for this service. Please allow up to 48 hours for your registration to be completed. Thank you for you patience.

PLEASE NOTE: GP appointments are 10 minutes in duration.

 

Click on our new 'Dementia Support and Information' page (on the right hand side of the home page) for lots of help and advice on dealing with dementia.

Welcome along to our surgery website where we hope you will quickly benefit from a user friendly layout and a wealth of information about our healthcare services. Find out when we’re open and what to do when we’re not, all from the comfort of your own home.

Online Consultations

Just launched - our new Engage Consult Online Consultation service - request help from your practice easily online.

For full information about this service see Further Information - Online Consultations on this website or click on the link below.

Please note any digital image submitted as part of an online consultation, will be stored within your clinical notes.

Online Consultations

One Click Away

Convenience doesn’t stop there and you can now access a number of services online. Ordering a repeat prescription or sending us your comments are both just a click away.

To use our new on-line appointment booking and prescription ordering service you will need to register at the surgery first. Once registered you can use the following link to access the service. https://patient.emisaccess.co.uk

Health and Happiness

Our team are dedicated to your continued good health and approach your care with professionalism, discretion and friendliness. You can count on a warm welcome from everyone involved here at the practice.

Appointments

Due to the increase in demand for appointments, the doctors have requested that receptionists enquire as to the nature of your appointment.

This is to direct you to the correct Healthcare Professional, and also to avoid the booking of things that can be done outside an appointment, such as repeat prescriptions and sick certificates.

Extended Access

Online Repeat Prescriptions

The old online repeat prescriptions service was discontinued on 1st September 2017. Please register for our new service, Patient Access, as soon as possible. To access this service you will need to call in at the surgery personally in order to sign up and receive your registration details.

(Site updated 29/05/2020)
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